Frequently Asked Questions
Everything you need to know about shopping with Mobi International
What are your shipping rates and delivery times?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original packaging and unused condition. Please contact our support team to initiate a return label.
Which payment methods do you accept?
Mobi International accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries globally. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9 AM to 6 PM EST.